Hypertag at the Mobile World Congress

Hypertag was at Mobile World Congress between 14th – 18th February 2010.

Jonathan Morgan on Sky’s ‘Technology Unplugged show report (in the final minute of the video).

We met lots of potential customers who we will be following up with over the next few days.

Two highlights we wanted to share were the fabulous promo staff, Amanda, Christiane and Ulrike (picture below) who wore our Wearable Hypertags on the main Avenida which downloaded content to drive people into our stand at AV26, and Lord Davies, UK Minister for Trade, who was so taken by the Wearable Hypertag he wanted to wear one for himself (picture on the right).

Free proximity marketing campaigns!

For a number of selected brands in 2010, Hypertag is offering the opportunity to run Proximity Marketing Campaigns at no charge to selected customers. This is part of a major project aiming to bring the next generation Global Proximity Marketing System to the market that fully meet the future marketing needs of companies worldwide.

Hypertag, along with its partners JC Decaux, PSI Advertising and others, has been working on bringing this innovative solution to market for the last 18 months. Evaluation stage market trials have now begun with several major brands that include CNN and Burger King as the system is finely tuned to further meet the needs of brands and agencies alike.

Hypertag is now looking for more global brands who wish to participate in these trials over the course of 2010. If selected, you will have exclusive access to this new accountable and interactive advertising service, which has already enjoyed proven success in raising sales and footfall. Most importantly, the selected brands will be able to influence future service development to meet their specific needs.

If you are interested in being considered as a trial partner, please contact Jonathan Morgan as soon as possible!

Jonathan Morgan

Director

Minimising total cost of ownership

Total cost of ownership (TCO). I’ve been reading about lots of companies saying they help with this. E.g. Enqii, who supply digital screen management systems to customers like CBS, JC Decaux and McDonalds.

Minimising TCO for Proximity Marketing providers is exactly what we do. Basically total cost of ownership is based on working out all the costs over the life cycle of using the product. So although you might find a cheaper product to buy or a product without an ongoing fee; for example, in our world lots of companies offer ‘unlimited licenses’ – a subject I have covered before, a product with the lowest total cost of ownership is the one which at the end of the year or the project ended up costing you less.

So can it end up costing you less? Well the real cost in my experience is in poor reliability (and having to visit equipment), or in not having content flexible enough to meet the requirements of customers (losing out on sales opportunities), or in achieving fewer downloads which always disappoints clients (lower return on investment).

Our technology is designed for maximum reliability so that when you install it, you don’t have to visit it ever again. It’s designed with maximum content flexibility so that you can support whatever campaigns your clients throw at you, and it features “download priority” which we believe is different to other Proximity Providers out there. Namely, we prioritise downloading content to the customer before we move onto serve another user. Most providers we know of prioritise pick up which means you get the message on your phone offering you the content, but because their box is so busy sending those messages to as many phones as possible, there’s not the bandwidth to deliver the actual content quickly. In our experience slow downloads lead to more user cancelling the download or walking off which is turn leads to fewer downloads for the client. Download Priority maximises usage and therefore client’s return on investment (ROI).

As we enter 2010, we will be launching more variants of our products, bringing the benefits of our Enterprise Grade technology and philosophy of minimising TCO at lower price points. If you want a quality solution that costs you less, give us a call.

Jonathan

Breaking through

mcarthurI read this article about Icon Mobile who are doing some interesting things in mobile.

I can’t agree enough with what Thomas Fellger, their CEO, has said about how mobile can really drive results when it plays to its strengths; content linked to your location, what you are doing, and your connectivity with peers. We have also seen very strong results with clients where these attributes are really exploited.

We’re planning to bring out a series of articles highlighting these successes with clients’ permission over the next few weeks. We have started with the work we are doing with McArthur Glen, where we are driving 30% of footfall into their centres.

Hopefully, if enough of us from the industry can start banging the drum about what can really be achieved, brands will start to see that when they use trusted technology providers like Icon and Hypertag, it really can achieve knock out results.

Jonathan

WPP – Sir Martin Sorrell on the BBC News

treeI was listening to the BBC News this morning and on came Sir Martin Sorrell, the “bell weather” of the advertising industry. Although his profits were down, he came on to explain that he thought the key issues going forward were;

  1. New Media – digital; which he says already make up 26% of his £13Bn revenues;
  2. New Markets – BRIC (Brazil, India, Russia and China) plus the next 11 – which were basically other Asia, Latin America, Africa and Mid East countries;
  3. Consumer Insight – understanding how consumer behaviours are changing

Here at Hypertag we’re delighted as with our Proximity and Bluetooth Marketing channel we can hit digital marketing objectives on a number of fronts; download to mobile, upload from mobile, temporary digital campaigns, mobile digital campaigns and even larger networks.

Furthermore, consumer insight is really gaining a pace. Not only do we feel we have class leading reporting and benchmarking systems. But because we collate all our data from every campaign ever run centrally, all our customers can learn from each other (respecting client confidentiality) and the consumer insight benefits all. With some of our largest clients we are now linking the behaviour at the point of the Proximity transaction to the rest of the value chain to identify how we can tweak mechanics to increase sales for customers.

Lastly, with specific initiatives like our Survey Dispenser, we can put the Hypertag technology together with real-time surveying from our partners at InsightNOW to help brands adjust their offering in real time.

Exciting times for the industry and for us!

Jonathan Morgan

Picture credit: WPP

Non linear advertising for local businesses

store1I learnt a new phrase the other day – non linear advertising – apparently that’s what Proximity Marketing is.  New ways of getting to consumers that sit outside traditional advertising methods.

We have been working hard recently on a cost effective package that would allow local businesses, like shops, post offices and estate agents to realise the proven success of our Proximity Marketing system with big retail chains for themselves. We have developed a very cost effective package which gives the local business a stripped down version of our service with all the essential elements they need for not much more than a local paper ad. We are gaining some traction, and recently spotted news of this service amongst estate agents on Estate Agent Today.

store2A local Cambridge business, Cambridge Self Storage, have recently signed up for a year. They supply units for businesses to store their spare equipment, or marketing collateral or anything that needs a home but doesn’t need to sit in an expensive office all the time. We use them as a storage facility at Hypertag, as they have a site up by the Science Park, and they heard about the new pack and got in touch.

We’re interested to see what types of businesses go for it as we think we have pitched at a level that anyone can afford.

Jonathan Morgan

The “all-in-one” Bluetooth marketing fallacy

Over the last few weeks, I have increasingly heard about Proximity Marketing (Bluetooth Marketing) providers offering customers one off deals for Proximity Marketing solutions. The typical scenario is somebody is looking to use proximity marketing, they just want to buy the equipment, not have to have any contact with the provider again once they’ve bought the device and off they go. Sounds good, but a few realities about how quality Proximity Marketing systems work….
For a start, the handset database and fingerprint database (which is used to detect the phone model) need to be kept up to date. There’s something like 20 – 30 new handsets that come onto the market every month, six months down the line – with how many phones will the content work with?
Secondly, what about when phones start appearing with new connection technologies e.g. WiFi, do you have to buy another box? Isn’t it better to be part of a system that gives you an upgrade path, together with software updates to ensure your system is always at the cutting edge.
Thirdly, if you want control of your Proximity Marketing system, so you can manage campaigns for yourself or on behalf of your customers, you are likely to need access to a management system. If that is the case, do you want a system that will constantly be updated with new statistics analyses, new capabilities, and kept current or do you want to stick with something that never changes. Windows 7 or Windows 3.1?
Fourthly, to offer you a genuinely reliable system that stays working 24/7, your management system should have backups, redundancy, automatic server switchover in place.
Lastly, service and support.  I have been talking to a wide number of Proximity Marketing providers recently who are interested in our new Bluegiga upgrade pack. A regular concern I hear with smaller providers is the lack of support when things go wrong. Who’s waiting there on the end of the phone for your call? Is it only office hours, only in one country? Or can you get hold of them any time, any place?
All these things make the difference in whether the campaign is successful or not. All these things cost money each and every month to provide to customers. We don’t want these features to ever run out, and hence we charge a monthly fee for our management system Hyperhub.
Be careful, if you are being offered an all in one pay up front only package, how are these things being paid for? Are they being paid for? Or are they just missing? If they are paid for, how long is your provider budgeting on you needing it for? What happens when the money runs out?
Hypertag, like many others, is happy to offer bulk deals with fees over several years paid for in one go, particularly with implementations that are grant funded, because that is important.
But the lesson is, if you are parting with your hard earned cash, be sure what you are parting with it in return for? And make sure you have a solution that will evolve as your business does.
Jonathan Morgan

crossedOver the last few weeks, I have increasingly heard about Proximity Marketing (Bluetooth Marketing) providers offering customers one-off deals for Proximity Marketing solutions. The typical scenario is a company looking to use proximity marketing, they just want to buy the equipment and not have any further contact with the provider once they’ve bought the equipment. This sounds enticingly good, but here are a few realities about how quality Proximity Marketing systems work if you are to have a good experience:

  • The handset and fingerprint database (which is used to detect the mobile phone model) need to be kept up to date. There’s something like 20 – 30 new handsets that come onto the market every month, six months down the line – with how many phones will the content work with?
  • What about when phone models start appearing with new connection technologies e.g. WiFi, do you have to buy another box? Isn’t it better to be part of a system that gives you a planned upgrade path where you can build on what you have already bought rather than having to throw the box away, together with software updates to ensure your system is always at the cutting edge.
  • If you want control of your Proximity Marketing system, so you can manage campaigns for yourself or on behalf of your customers, you are likely to need access to a management system. If that is the case, do you want a system that will constantly be updated with new statistics analyses, new capabilities, and kept current or do you want to stick with something that will be stuck in the past?
  • To offer you a genuinely reliable system that stays working 24/7, your management system should be resiliant and have backup, redundancy and automatic server switchover infrastructure monitoring facilities in place.
  • Service and support are critical.  I have been talking to a wide number of Proximity Marketing providers recently who are interested in our new Bluegiga upgrade pack. A regular concern I hear about smaller providers, is the lack of support when things go wrong. Who’s available on the end of the phone for your call? Is it only during office hours, only in one country? Or can you get hold of them any time, any place?

All these things make the difference to whether your bluetooth marketing campaign is successful or not. All these things cost us money each and every month to provide them to our customers. We don’t want these features to ever stop for our customers, and hence we charge a monthly fee for our management system, Hyperhub.

Be careful and thoughtful if you are being offered an all-in-one pay up front only package, how are these things being paid for? Are they being paid for? Or are they just missing? If they are paid for, how long is your provider budgeting on you needing it for?

Hypertag, like other quality providers, is happy to offer bulk deals with fees spread over several years paid for up front, particularly with implementations that are grant funded, because that is important and a key market requirement.

But the lesson is, if you are parting with your hard earned cash, be sure what you are getting in return? Further, make sure you have a solution that will evolve as your business does.

Jonathan Morgan

A summer’s walk through Lathkill Dale…

A summer’s walk through Lathkill Dale….
A few weekends ago I was in the Peak District enjoying the summer weather. We decided to walk through Lathkill Dale from Over Haddon to Monyash as the weather was hot, and we heard the orchids were out.
Hypertag provides Natural England via the Peak Experience organisation with Proximity technology for Lathkill Dale. This is a pilot which we hope will be extended, and ultimately rolled out amongst other rural locations under Natural England’s remit.
The premise is how do you put information in the hands of the walkers to help them get more out of their walk? Mobile is the perfect solution as you can compress a huge amount of information into a mobile Java Application, and structure that information so that the walker can access what they need quickly and easily. This offers much wider possibilities than would be available with just the static signs or via leaflets that could be distributed.
At Lathkill Dale, Hypertags powered either by ultra long life batteries or a solar panel (in the case of one tag) allow the walker to download the information to their phone as they walk past five points of interest.
Each point is clearly marked with a Nature Bytes sign, and gives out a different piece of content, from the core Peak Experience application to the sounds of birds the walker will hear as they walk through the Dale, to photos of butterflies they are likely to encounter.
Be sure to look out for the Nature Bytes signs this summer if you are out and about in the Peak District.

larkhill1A few weekends ago I was in the Peak District enjoying the summer weather. We decided to walk through Lathkill Dale from Over Haddon to Monyash as the weather was hot, and we heard the orchids were out.

Hypertag provides Natural England via the Peak Experience organisation with Proximity technology (otherwise known as ‘Bluetooth Marketing’) for Lathkill Dale. This is a pilot which we hope will be extended, and ultimately rolled out amongst other rural locations under Natural England’s remit.

The premise is how do you put information in the hands of the walkers to help them get more out of their walk? The use of mobile phones is the perfect solution as you can compress a huge amount of information into a mobile Java Application, and structure that information so that the walker can access what they need quickly and easily. This offers much wider possibilities than would be available with just the static signs or via leaflets that could be distributed.

larkhill3At Lathkill Dale, Hypertags powered either by ultra long life batteries or a solar panel (in the case of a single Hypertag) allow the walker to download the information to their phone as they walk past five points of interest.

Each point is clearly marked with a Nature Bytes sign, and gives out a different piece of content, from the core Peak Experience application to the sounds of birds the walker will hear as they walk through the Dale, to photos of butterflies they are likely to encounter.

Be sure to look out for the Nature Bytes signs this summer if you are out and about in the Peak District.

Jonathan Morgan

Why you should use a quality Bluetooth marketing provider? (Part 2)

Following on from Part 1 of this post, I would to look at some more issues that separate quality Bluetooth marketing providers from budget ones.
More content types can be downloaded
Budget providers often offer the ability to send out only one type of content or a very limited set of content. Hypertag and other quality providers allow customers to run campaigns from the simple through to the very complex. Indeed, bespoke campaigns that have never been run before can be created from scratch to meet the exacting requirements of individual brands. That can’t be done with a budget system that only has a simple interface supplied on a CD. Delivering complex campaigns needs an advanced content server that underpins the system and the technical knowledge and understanding to know how best to deploy it.
Spending less
If you want to run a campaign with more than one Bluetooth content server, it will often be cheaper to run with a quality supplier like Hypertag. Hypertag’s expertise lies in its internally-developed software. This software can be updated and campaigns managed remotely, which means as new features are added, you benefit straight away. As technology develops, you don’t have to buy another Bluetooth content server because the server can be upgraded with new features automatically. In essence you are future-proofing your investment.
Benchmarking
Like some other quality providers, Hypertag has stored all the statistics from all of its campaigns it has run over the last seven years from around the world. This means it can advise you how to deploy the campaign for best success, because it knows what works – and what doesn’t. A budget Bluetooth marketing provider will not have central usage monitoring and therefore each ‘campaign’ has to be deployed in isolation of every other one with no cross-over learning possible. What’s the point in saving a few pounds on the equipment if it’s going to be a wasted? Isn’t it better to use equipment where at least you will know whether your campaign was successful, and how you could improve it for next time?
Experience and advice
Plugging in a budget Bluetooth content server and hoping for the best is no way to achieve great results. If all you want to do is prove you can send content over Bluetooth, use a laptop. If you want to use a Bluetooth server to achieve a really effective campaign, you need to work with a quality provider. Frankly, the technology is the straightforward bit. The clever bit is in knowing how to use it to achieve the results you need.
Increase retail sales by 40%; Hypertag knows how to do it. Increase conversion through online sales by 40%; Hypertag knows how to do it. Want to pick up subscribers to your online news service; Hypertag knows how to do it. Want to build a database, activate your sponsorship, create some buzz; Hypertag knows how to use the technology and will be able to advise you how to deploy the technology in your environment to have great results. It knows this because unlike many providers, it has direct involvement in every campaign meaning it learns what and doesn’t work from every campaign that runs on its servers. This leads to a dramatically shorter learning curve for you and less money spent to achieve the best results.
Service
The final reason you should consider a quality provider like Hypertag is service. It’s all well and good buying your Budget Bluetooth system off the Internet, but what happens when it doesn’t quite work like you hoped? Who do you phone? Where do you go for help? Hypertag thinks that it’s important to have someone you could talk to – an expert who knows what they are doing. With Hypertag you have that 24/7 if you need it. No matter where in the world you are, what you are trying to do, if you can get to your phone, we are here to help.
Bluetooth marketing is new and it’s not as easy to achieve a successful campaign as you might think. If you want to make the best of your campaign, you are going to have questions, and you want someone to be available with answers that are relevant to you.
So what’s the bottom line?
If you have £75 ($100) and you want to prove content can be sent to a phone over Bluetooth, place that £75 back in your pocket, find a computer with Bluetooth and go for it.
If you want to really achieve success with Bluetooth marketing, pick up the phone, or reach for your computer, and get in touch with me (Jonathan), Elaine, Francesca, Elliot, Liz, Graham or anyone else at Hypertag, and we can start to help you achieve great results from one of the most powerful and accountable marketing methods available today.
Of course you could approach one of our quality competitors, but of course we hope that you don’t!
Jonathan Morgan

hmv1Following on from Part 1 of this post, I would now like to look at some more issues that separate quality Bluetooth marketing providers from budget ones.

More content types can be downloaded

Budget providers often offer the ability to send out only one type of content or a very limited set of content. Hypertag and other quality providers allow customers to run campaigns from the simple through to the very complex. Indeed, bespoke campaigns that have never been run before can be created from scratch to meet the exacting requirements of individual brands. That can’t be done with a budget system that only has a simple interface supplied on a CD. Delivering complex campaigns needs an advanced content server that underpins the system and the technical knowledge and understanding to know how best to deploy it.

Spending less

If you want to run a campaign with more than one Bluetooth content server (We call these ‘Hypertags’), it will often be cheaper to useh a quality supplier like Hypertag. Hypertag’s expertise lies in its internally-developed software. This software can be updated and campaigns managed remotely, which means as new features are added, you benefit straight away. As technology develops, you don’t have to buy another Bluetooth content server because the server can be upgraded with new features automatically. In essence you are future-proofing your investment.

Benchmarking

Hypertag has stored all the statistics from all of its campaigns it has run over the last seven years from around the world. This means it can advise you how to deploy the campaign for best success because it knows what works – and of course what doesn’t. A budget Bluetooth marketing provider will not have central usage monitoring and therefore each ‘campaign’ has to be deployed in isolation of every other one with no cross-over learning possible. What’s the point in saving a few pounds on the equipment if it’s going to be a wasted? Isn’t it better to use equipment where at least you will know whether your campaign was successful, and how you could improve it for next time?

Experience and advice

Plugging in a budget Bluetooth content server and hoping for the best is no way to achieve great results. If all you want to do is prove you can send content over Bluetooth, use a laptop. If you want to use a Bluetooth server to achieve a really effective campaign, you need to work with a quality provider. Frankly, the technology is the straightforward bit. The clever bit is in knowing how to use it to achieve the results you need.

Increase retail sales by 40%; Hypertag knows how to do it. Increase conversion through online sales by 40%; Hypertag knows how to do it. Want to pick up subscribers to your online news service; Hypertag knows how to do it. Want to build a database, activate your sponsorship, create some buzz; Hypertag knows how to use the technology and is able to advise you how to deploy the technology in your environment to have great results. It knows this because unlike many providers, it has direct involvement in every campaign meaning it learns what and doesn’t work from every campaign that runs on its servers. This leads to a dramatically shorter learning curve for you and less money spent to achieve the best results.

Service

The final reason you should consider a quality provider like Hypertag, is service. It’s all well and good buying your Budget Bluetooth box off the Internet, but what happens when it doesn’t quite work like you hoped? Who do you phone? Where do you go for help? Hypertag thinks that it’s important to have someone you could talk to – an expert who knows what they are doing. With Hypertag you have that 24/7 if you need it. No matter where in the world you are, what you are trying to do, if you can get to your phone, we are here to help.

Bluetooth marketing is new and it’s not as easy to achieve a successful campaign as you might think. If you want to make the best of your campaign, you are going to have questions, and you want someone to be available with answers that are relevant to you.

So what’s the bottom line?

If you have £75 ($100) and you want to prove content can be sent to a phone over Bluetooth, place that £75 back in your pocket, find a computer with Bluetooth and go for it.

If you want to really achieve success with a Bluetooth marketing campaign, pick up the phone, or reach for your computer, and get in touch with me (Jonathan), Elaine, Liz, Graham or anyone else at Hypertag and we can start to help you achieve great results from one of the most powerful and accountable marketing methods available today.

Of course you could also approach one of our quality competitors, but of course we hope that you don’t!

Jonathan Morgan

Why you should use a quality Bluetooth marketing provider? (Part 1)

nokia1I would like to take head on a question I am asked or overhear being asked nearly every week:

“I want to do Bluetooth  Marketing but why do I need someone like Hypertag when there are budget Bluetooth Marketing providers out there offering systems for as little as £75 ($100) ?”

I would advise you to always use a quality provider and I have summarised what I see as some of the key reasons:

Strong technical benefits

There are many technical reasons why quality Bluetooth marketing solutions who make significant investments in software development, provide better performance; here are just a couple of examples.

a. reliable simultaneous content download to several phones

If you have Bluetooth on your computer, it’s not that difficult to work out how to send an image from the computer to a Bluetooth enabled mobile phone. Frankly that’s the easy bit. If all you want to be able to do was that, then you would never need a Bluetooth Marketing provider in the first place. Budget providers only offer systems that work on the same basis.

Budget Bluetooth systems typically use only one Bluetooth transmitter. This works acceptably in a situation where you only have a low number of phones near a single Bluetooth system, but breaks down the minute you have many Bluetooth enabled phones in the vicinity. In most Bluetooth Marketing situations, it will be the case that many Bluetooth phones will be in the area and it is likely that many consumers will want to download content at the same time.

Hypertag uses multiple Bluetooth transceivers and antennae and uses sophisticated company-developed software that works out the optimum use of the transceiver to offer consumers the best experience without waiting for an existing download to complete. A simple computer equipped with a Bluetooth dongle can’t offer anything like the same experience.

b. reliable back-end networking

Budget providers often offer network-connected Bluetooth content servers that use a simple USB modem to manage the Bluetooth marketing system. If you have ever used this type of phone with a laptop, you are sure to be aware that an occasional crash occurs. The same will happen with a budget Bluetooth content server. Hypertag uses special modems and GPRS data network suppliers that are designed for 24/7 operation as having poor backhaul will often require the expense of a physical service visit – which will almost certainly blow your campaign budget!

1.    Priority on download

This capability creates clear blue water between Hypertag and other quality providers – not just budget providers. Most Bluetooth content servers prioritise ‘pick up’, which means people receive the messages offering them the content download on their phone quickly but then they have to wait longer for the download. This is because the phone is so busy sending those initial messages to every phone in the vicinity that they do not have the time to do the download!

Hypertag uniquely prioritises download. We send the pick up message and then immediately ensure that the mobile phone has received the requested content before we move onto pick up another phone. This means people who receive the download message receive their content as quickly as possible. Through years of experience, we have found that this gives the best experience for consumers and leads to higher download levels.

Unfortunately, campaigns using budget Bluetooth marketing providers, will see lots of people being alerted in their campaigns, but few people will be able to download the content in a reasonable timeframe. They will just run out of patience and walk away very unhappy. This is not a good use of campaign budgets.

More phones will be compatible with the Bluetooth content server.

To work well, a Bluetooth content server needs a database of all mobile phones in current use. This is because every model of mobile phone has different capabilities in terms of what content can be shown and the aspect ratios and sizes of their screens. Before any content can be downloaded, the phone’s display capabilities needs to be identified.

Our phone database, which has over 1,500 different phones, is growing all the time. It’s kept up to date with new phones as they come onto the market. For budget providers, the costs of keeping such a database up to date are just too great. Furthermore, if you haven’t been keeping the phone database up to date over a period of time, it’s very hard to go back and provide support for phones that aren’t sold anymore.

One challenge is that Bluetooth content servers can’t recognise the exact model from the phone’s Bluetooth signature. All quality providers have to use a way of determining  what model is requesting the download from information that is available. Hypertag calls this the phone’s ‘fingerprint’. To do this well, you have to have a very large fingerprint database and some clever software to work out which fingerprint is which phone and put its information together with that you have in your phone database.

To make this task really challenging, two completely different phones can fingerprint the same way. To uniquely identify a phone reliably, so that the vast majority of users receive the right content for their phone, you need some serious technical investment. It’s very unlikely that a budget provider will have any capability approaching this in their system.

Only experienced Bluetooth marketing providers have the means and the ability to implement these types of systems and keep them up to date.

In part 2, we will look at some more reasons why it is best to work with quality Bluetooth marketing providers.

Jonathan Morgan.

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